Frequently Asked Questions
When will I receive my items?
We want you to enjoy your Jetty Betty goodies ASAP! You have options on method of shipping and speed of delivery, and all shipments come with tracking numbers so you can be waiting at the door when that Jetty Betty box arrives.
Uh-oh. I need to make a return.
No worries! When you're happy, we're happy. Our return policy can be found here.
What's the best way to care for my Jetty Betty items?
Wear, wash, repeat! Hand wash all your garments in cool water with a bit of detergent. Line dry or tumble on low heat. Light iron if necessary. Baseball caps can go in the washing machine with like colors.
Straw bags can be wiped down with a damp cloth.
What's the best way to care for my Jetty Betty Turkish towels?
Exposed to oil, soil, and germs; wash towels in warm water ( around body temperature is best) with laundry detergent - but use a little less detergent than suggested. If the towels are white, they should occasionally be washed with about 1/4 cup of peroxide per load.
Cotton is a natural fiber and new towels will shed some loose fibers.
Avoid fabric softeners—they contain silicon that will make the towels water repellent. To soften them, use 1 cup of WHITE vinegar about every 6 weeks. Run the towels through a regular washing cycle, then redo them with the vinegar instead of soap. The reason towels aren't soft is because they have soap left in them. The vinegar removes any excess detergent, which can affect the towels’ absorbency.
While tumble drying will make the towel fluffy, do not overdo, as the heat from the dryer can damage the integrity of the cotton. We recommend using a lower heat setting occasionally or alternate between air and heat drying.